Privacy Policy

Our Commitment to Your Privacy

Protecting patient privacy is not only the law, but it is an essential part of the PEP Senior’s Therapeutic Centre Team’s commitment to treating our clients with dignity, compassion and social responsibility. We take steps to protect your personal health information from theft, loss and unauthorized access, copying, modification, use disclosure and disposal.

We also take steps to ensure that everyone who performs services for us protects your privacy and only uses your personal health information for purposes to which you consent, or otherwise as permitted or required by law.

Collection of Personal Information

We collect personal health information under the authority of the Personal Health Information Protection Act, 2004 and other laws.

The personal health information that we collect may include, for example, your name, date of birth, address, health history, records of your visits to PEP Seniors Therapeutic Centre and the care you received during those visits.

As a general rule, we collect personal health information from you directly or from someone authorized by law to act on your behalf. We may collect it from others with your consent; if the collection is necessary for the provision of health care and it is not possible to collect it from you accurately or in a timely way; or for certain approved research purposes; or as authorized by law or by the information and Privacy Commissioner/Ontario.

Use of Personal Health Information

Access to your personal health is available to those who need it in order to provide care. This may include physicians, nurses, technologists, therapists and other health professionals. In addition to using your personal health information to treat and care for you, the PEP Seniors Therapeutic Centre may use your personal health information to:

• Educate our agents
• Conduct research
• Compile statistics
• Comply with legal and regulatory requirements
• Fulfill other purposes permitted or required by law
• Plan, administer and manage programs, services and internal operations
• Get payment for your treatment and care (private insurer or others)
• Conduct quality improvement activities (such as sending client satisfaction surveys)

Disclosures of Personal Health Information

Unless you tell us otherwise, we may disclose your personal health information to:

• Care providers to determine suitability for services within the community or institutional providers, to provide for ongoing care, to improve/maintain the quality of your care and of those provided similar care, if the disclosure is necessary and consent cannot be obtained in a timely manner;
• Shared electronic health systems that have been established to support your care across multiple healthcare organizations.

As permitted or required by the Personal Health Information Protection Act, 2004, we may also disclose your personal health information to:

• The Ministry of Health and Long-Term Care e-health projects
• Approved research projects
• The Medical Officer of Health to report communicable diseases
• The Workplace Safety & Insurance Board Law enforcement officers who present a warrant or subpoena, or to aid in an investigation
• Law enforcement officers who present a warrant or subpoena, or to aid in an investigation
• A Children’s Aid Society where child abuse is suspected; or the Children’s Lawyer
• The Public Guardian and Trustee
• The Coroner

Questions, Comments or Suggestions:

If you have questions, comments or suggestions about this Privacy Policy or PEP Senior Therapeutic Centre’s Website privacy practices that were not answered here, please send an E-mail to [email protected].